Refund policy
Returns
Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we do not offer refunds.
Additional non-returnable items:
- Gift cards
- Pre-orders
- Pre-sale Items
- Health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at themoilyfeels@gmail.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at themoilyfeels@gmail.com
Afterpay
Please select your products carefully. There are strictly no refunds on AFTERPAY orders processed.
Gift Cards
Gift cards can be used online only via the website www.themoilyfeels.com, does not include facebook and instagram shopping.
Gift cards are not refundable, please ensure you read the gift card information carefully before purchasing a gift card/s from the website. Them Oily Feels is not held responsible for incorrect gift card/s orders made by customers.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.